Shipping policy

All orders are shipped within 5–10 business days from the date your order is placed. Shipping is free and includes Shipping Protection, so if your package is lost, stolen, or damaged in transit, we’ll send you a replacement at no extra cost or you can refund the order.

Processing Times
• Standard Processing (free): 1-2 business days
• Priority Processing (paid): same-day processing if placed before 12 AM PDT

Transit Times
• Once processed, most orders arrive within 5–10 business days
• International orders may take up to 10+ business days

How Shipping Protection Works

Every package is insured against loss, theft, and damage.

If your order doesn’t arrive or arrives damaged, email us at scooptstore@outlook.com

We’ll replace it or refund you, your choice.

Change of Address
If you need to update your shipping address after ordering, contact us within 30 minutes for Priority Processing orders and within 24 hours for Standard Processing orders.

Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, we will notify you. You will be responsible for any additional shipping costs to resend the package to the correct address.

Lost Packages
If a package is lost due to an incorrect address provided by the customer, we are not responsible for the loss. We recommend verifying your address with a reliable source to avoid such issues.

Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow its journey every step of the way.